AU Small Finance Bank
Banking & Financial Services
Branch Operations and Service Manager Swadesh Banking
- Location Bhim, Rajasthan, India (4712)
- Experience ~5-10 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Job ID
- Job50173
Job description
Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Swadesh Banking
Office Location
Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.
Primary Responsibilities
- - Oversee branch operations
- Ensure high service standards
- Manage customer relationships
- Ensure compliance with banking norms
Additional Responsibilities
- - Support branch acquisition targets
- Coordinate with product and operations teams
- Maintain MIS and reports
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 55%
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Branch Operations, Customer Service
Required work experience
- Industry: Banking, Financial Services
- Role: Branch Operations, Customer Service
- Years of experience: 4 to 8
Key Performance Indicators: - Service quality score
- Compliance adherence
- Customer satisfaction
- Operational efficiency
Required Competencies: - Customer Orientation
- Operational Excellence
- Communication
- Problem-solving
Required Knowledge: - Branch operations
- Banking products
- KYC norms
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
Required abilities
- Physical: NA
- Other: Leadership, Decision-making
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle