Branch Operations Manager - Secured Lending

Job Requirements About Godrej Industries Group (GIG) GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries. www.godrejindustries.com

About Godrej Capital (GCL) Godrej Capital is trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years. www.godrejcapital.com

Job Description: Loan Processing & Documentation · Scrutinize and verify loan application documents for completeness and accuracy. · Ensure timely login of files into the system and coordinate with credit and legal teams. · Manage document collection, validation, and storage as per company policy. Compliance & Risk Management · Ensure adherence to internal policies, regulatory guidelines, and audit requirements. · Monitor KYC compliance and flag discrepancies. · Support internal and external audits with required documentation and clarifications. Audit Responsibilities · Maintain audit-ready documentation and records for all operational activities. · Coordinate with internal audit teams during periodic and surprise audits. · Address audit observations and ensure timely closure of audit points. · Implement corrective actions and process improvements based on audit findings. · Ensure branch operations are aligned with company’s SOPs and regulatory norms. Customer Service & Coordination · Act as a point of contact for customer queries related to documentation and disbursal. · Coordinate with sales, credit, legal, and technical teams for smooth file movement. · Ensure timely communication and updates to customers and stakeholders. Disbursal & Post-Disbursal Activities · Manage pre-disbursal checks and ensure compliance with sanction terms. · Coordinate with central disbursal teams for timely fund release. · Handle post-disbursal documentation, insurance, and registration follow-ups. MIS & Reporting · Maintain and update daily/weekly/monthly MIS for operational activities. · Share reports with the Ops Head and other stakeholders as required. · Highlight bottlenecks and suggest process improvements. Team Support & Training · Support junior team members in understanding processes and resolving issues. · Conduct periodic training on documentation, compliance, and system updates.