Business Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role will be responsible for development and completion of assigned engagements driving automation and AI enabled solutions strengthening overall service delivery operational excellence. This role will contribute directly towards Lead in efficiency strategic priority.

What You’ll Do

• Develop, test, and deploy automation-scoped tasks using approved Amex GBT tech stack

• Write and optimize queries for data extraction, transformation, and validation

• Administer the automation platform, including user access, scheduling, and workflow monitoring

• Perform quality checks on each scoped deliverable to ensure accuracy and reliability

• Meet performance metrics (e.g., turnaround time, accuracy, SLA compliance) for assigned engagements

• Troubleshoot and fix workflow errors and technical issues