Business Analyst - Operations

We are hiring a Business Analyst who will partner with business operations leads - they will be responsible for operations data and for improving the processes that keep it accurate, consistent, and reliable. You must have a willingness to question and push for excellence.

Responsibilities

• Key responsibility is to own the team's data end to end: gathering it, maintaining it, and making sure it's structured and reliable.
• Perform the underlying data analysis that feeds into bigger conversations, working closely with business operations leads, and turn those needs into clear, documented requirements.
• You'll also document processes and procedures so the way we work is captured and repeatable, and you'll flag ways the business can run more efficiently - freeing up the ops leads to focus on the analysis and recommendations that need their judgment.

Requirements

• 3+ years working as a business or research analyst
• You are seen as a key resource on the team.
• Detail-oriented and dependable with the data - comfortable being the person who keeps it in order and answers "where does this number come from."
• Experience with requirements gathering and process documentation, and the ability to work closely with operations leads as a trusted partner (not just a ticket-taker) You are able to prioritize or meet deadlines/SLAs.
• Experiences with SQL is required , PBI is desired but not mandate
• You actively collaborate and ask questions while thinking about the bigger picture.
• You proactively identify ways to make things better.

Desired Experience and Skills

• Expert knowledge of Excel – Vlookup, graphs, pivot functions, etc.
• Experience with SQL or power BI .
• Good understanding of analytic reporting
• Strong ability to prioritize projects and report deliverables
• Manages own projects, determining appropriate approach, resources, and timeframes
• Strong interpersonal skills – needs to be able to drive the business and lead through credibility and influence.