You will be taken to Wipro’s own careers page to apply. Job ID 1367566955.
Job description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Position: Business Analyst
Wipro Band: B1
Voice/ Non-Voice: Non voice
Shift: 24*7 and Flexible working on Weekends
Qualification: Graduate and No External Certification Required
MBA In Operations/ Business Analytics
Experience: 2 Year - 4 Years
Experience Breakup: Non BPO with GIS Navigation Map Experience
Essential Hiring Skills
- Core Business Analysis: Proven experience in requirement gathering, writing clear Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and creating detailed User Stories.
- Logical & Process-Oriented Thinking: Ability to understand workflows, step-by-step user journeys, and how data flows from one system to another.
- Data Analysis & SQL: Proficiency in writing basic to intermediate SQL queries to extract and analyze map data, alongside strong skills in Excel or data visualization tools (Tableau, Power BI).
- Stakeholder Management: Exceptional communication skills to translate complex technical mapping logic (used by GIS/software engineers) into simple business value for stakeholders.
- Root Cause Analysis (RCA): Experience using RCA frameworks (like the 5 Whys, Fishbone diagrams, or data drilling) to identify why a system feature or data point is failing.
- Strong Analytical & Problem-Solving Mindset: Proven ability to look at complex, ambiguous problems, break them down, and find logical solutions.
- AI Prompting: Proficient in AI prompt engineering to accelerate requirements analysis, automate documentation, and extract actionable business insights.
- Process Improvement: Drives continuous process optimization by identifying workflow bottlenecks and implementing lean, scalable solutions
Good to have Hiring Skills
- App Domain Exposure: Prior experience working with location-reliant apps (e.g., food delivery, ride-hailing, logistics, e-commerce, or fleet management platforms).
- Data-Heavy Product Experience: Experience working as a BA on products that handle large volumes of user data, feedback, or transactional logs.
- Tech-Adjacent Familiarity: A high-level, everyday understanding of how modern applications interact (e.g., basic awareness of what an API does or how GPS works on a smartphone).
- Automations & Ideation: Leverages Google Apps Script to rapidly prototype workflow solutions, automate routine tasks, and validate new operational ideas.
- Geospatial & Mapping Fundamentals: A conceptual understanding of how digital maps work—including coordinates (Latitude/Longitude), Geocoding, Reverse Geocoding, Points of Interest (POIs), and spatial data formats (e.g., GeoJSON, KML, Shapefiles).
Trainable Skills
- Map Domain Fundamentals: Training on how digital maps are structured, including basic concepts like routing logic, Points of Interest (POIs), geocoding, and address matching.
- Proprietary Mapping Tools: Hands-on training on our internal tools, dashboards, and map data curation platforms.
- Identifying Map Anomalies: Learning how to spot geographical data issues, routing errors, or layout inconsistencies specific to navigation.
- Map Quality Metrics: Training on the specific KPIs we use to measure map accuracy, search relevance, and route efficiency.
Job responsibilities
- Problem Identification & Triaging: Actively monitor user feedback, error reports, and system data to identify problematic map areas (e.g., incorrect directions, missing roads, or failed location searches).
- Conduct Root Cause Analysis (RCA): Investigate why a map issue is occurring. Determine whether it is a data ingestion failure, an algorithmic glitch in routing, or a localized geographic anomaly, and pinpoint the exact source of failure.
- Project Product & Business Impact: Evaluate and quantify how a specific map problem affects the wider product ecosystem.
- Impact-Driven Prioritization: Use the projected product impact to prioritize the backlog. Ensure engineering teams are fixing high-impact issues first (those causing the most severe user friction or business loss) before tackling minor cosmetic flaws.
- Solution Formulation: Design and propose actionable solutions to fix identified problems, balancing immediate quick fixes with long-term, scalable product enhancements.
- Requirement Elicitation & Documentation: Translate those solutions into clear business requirements and user stories for the engineering and data operations teams, clearly defining the expected positive impact on the product.
- UAT & Post-Fix Validation: Define acceptance criteria, conduct User Acceptance Testing (UAT) to ensure the fix works, and monitor post-launch product metrics to verify that the problem was successfully resolved, and the product impact was mitigated.
- Cross-Functional Collaboration: Connect the dots between engineering teams (who build the app logic) and operations teams (who handle data updates) to ensure everyone understands both the problem and its overall product significance.
Languages: English
Nationality: Indian
Job Location: Bangalore
Mandatory Skills: Geographic Information Systems(Maps)
. Experience: 1-3 Years
. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
