Business Retention and Excellence - Deputy Manager - L2 - Mumbai (Intellion Square)

Job Title : Senior Manager / Chief Manager - Business Retention (Strategy and Operations)

Role Overview

The role is responsible for leading critical communication initiatives, managing end‑to‑end call center operations and overseeing the financial planning and budgeting processes for the BRE team. This position requires strong coordination, analytical, and stakeholder‑management skills to ensure seamless execution of business strategies and continuous process improvements.

Key Responsibilities

1. Communication Management & Framework Enhancement

• Manage all ad‑hoc and scheduled communications across the BRE team, ensuring clarity, timeliness, and consistency.