Kotak Life Insurance
Business Retention and Excellence - Manager - L3 - Mumbai (Intellion Square)
- Location KLI - Mumbai - Intellion Square - HO, Mumbai, Maharashtra, India (MU6W)
- Experience 5-8 yrs
- Job type Full-time
- Posted 6 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Qualification
- Bachelor's
- Job ID
- JOB17602
Job description
Job Title : Senior Manager / Chief Manager - Business Retention (Strategy and Operations)
Role Overview
The role is responsible for leading critical communication initiatives, managing end‑to‑end call center operations and overseeing the financial planning and budgeting processes for the BRE team. This position requires strong coordination, analytical, and stakeholder‑management skills to ensure seamless execution of business strategies and continuous process improvements.
Key Responsibilities
1. Communication Management & Framework Enhancement
- Manage all ad‑hoc and scheduled communications across the BRE team, ensuring clarity, timeliness, and consistency.
- Design and execute innovative communication strategies to enhance stakeholder engagement and operational efficiency.
- Continuously evaluate and improve the BRE communication framework, identifying opportunities to streamline processes and enhance effectiveness.
- Collaborate with cross‑functional teams to ensure alignment, accuracy, and compliance in all communications.
2. End‑to‑End Call Center Management
- Oversee daily operations of the renewal call center, ensuring adherence to quality standards, scripts, and compliance guidelines.