We are seeking a skilled and motivated Certinia (formerly FinancialForce) Salesforce Developer & Administrator to join our team. This role is pivotal to the success of our new Certinia implementation for Professional Services within our Salesforce org. The ideal candidate will be involved from the ground up — starting from implementation through post-go-live enhancements — and will serve as a key technical resource throughout the project lifecycle.
Key Responsibilities
Implementation Phase
Actively participate in the end-to-end implementation of Certinia Professional Services Automation (PSA) and related modules on the Salesforce platform.
Collaborate with implementation partners, business stakeholders, and functional consultants to gather, analyze, and translate business requirements into technical solutions.
Perform system configuration, including but not limited to: project management, resource management, time & expense, billing, and revenue recognition modules within Certinia.
Design and develop custom solutions using Apex, Visualforce, Lightning Web Components (LWC), Flows, and other Salesforce development tools to extend Certinia functionality.
Build and manage data migration strategies, including data mapping, extraction, transformation, and loading (ETL) into the new Certinia instance.
Develop and execute integration solutions between Certinia and other internal/external systems (ERP, HRIS, CRM, etc.) using REST/SOAP APIs and middleware tools.
Support User Acceptance Testing (UAT), System Integration Testing (SIT), and defect resolution during the implementation cycle.
Post Go-Live & Ongoing Operations
Provide post-go-live support, including bug fixes, performance tuning, and user support during the stabilization period.
Drive continuous improvement by identifying enhancement opportunities, gathering user feedback, and delivering iterative releases.
Perform ongoing Salesforce and Certinia administration, including user management, security settings, profiles, permission sets, roles, sharing rules, and page layouts.
Manage release and deployment processes using tools such as Salesforce Change Sets, SFDX, Copado, or similar CI/CD tools.
Create and maintain technical documentation, including solution designs, configuration guides, and runbooks.
Monitor system health, troubleshoot issues, and ensure platform stability and scalability.
Required Skills & Experience
Technical Skills
Salesforce Development: Strong proficiency in Apex (Classes, Triggers, Batch, Scheduled, Queueable), SOQL, SOSL, Visualforce, and Lightning Web Components (LWC).
Salesforce Administration: Expert-level knowledge of declarative tools — Flows, Process Builder, Validation Rules, Custom Objects/Fields, Record Types, Page Layouts, and Lightning App Builder.
Certinia Modules: Hands-on experience with Certinia PSA (Projects, Resource Management, Timecards, Expenses, Billing, Revenue Recognition). Experience with Certinia Financial Management (FM) or ERPmodules is a plus.
Integration: Experience with Salesforce REST/SOAP APIs, Connected Apps, Named Credentials, Platform Events, and middleware tools (MuleSoft, Dell Boomi, Informatica, or similar).
Data Management: Proficiency with data migration and management tools such as Data Loader, Dataflow, or Informatica.
Deployment & DevOps: Familiarity with SFDX, Git, CI/CD pipelines, and deployment tools (Copado, Gearset, or similar).
Reporting & Analytics: Ability to build complex Salesforce Reports, Dashboards, and leverage Certinia's native reporting capabilities.
Functional Knowledge
Strong understanding of Professional Services business processes — project lifecycle, resource planning, time tracking, billing models (T&M, Fixed Price, Milestone-based), and revenue recognition principles.
Familiarity with Salesforce security model — OWD, Sharing Rules, Profiles, Permission Sets, and Field-Level Security.
Soft Skills
Excellent analytical and problem-solving abilities.
Strong communication skills — ability to interact effectively with business users, project managers, and technical teams.
Self-starter with the ability to work independently and manage multiple priorities in a fast-paced environment.
Detail-oriented with a commitment to quality and best practices.
Preferred / Nice-to-Have
Salesforce Certifications: Platform Developer I/II, Administrator, App Builder, or any relevant Salesforce credential.
Certinia Certifications or formal training in Certinia PSA/FM modules.
Prior experience with Certinia implementation from scratch (greenfield implementation).
Experience working in an Agile/Scrum delivery model.
Familiarity with Salesforce CPQ, Service Cloud, or Experience Cloud as they relate to the Professional Services ecosystem.
Knowledge of SOX compliance, audit controls, and governance within Salesforce.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
