Chapter Lead - Retail Technology CCO

Organization- At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Role Title – Chapter Lead - Retail Technology CCO Location- Bangalore- Manyata tech Park

Business and team: Technology CCO is a Line 1 risk team responsible for supporting CBA in continuing to mature its risk culture and establish and maintain strong risk practices. Retail Technology CCO develops and implements control capabilities aligned to the ever-evolving technology landscape, partnering with Retail Technology Leads, business partners across the Retail Bank, and Line 2 to deliver insights that enable effective decision making across the technology estate.

Impact and Contributions: The Chapter Lead, Retail Technology CCO is a people leadership and hands-on practitioner role, responsible for leading and growing a chapter of technology risk and controls professionals, and for the continuous evolution of the control environment aligned to Domain and platform strategic goals and the broader Technology CCO objectives. The chapter supports Retail and Bankwest Technology across the estate, covering cloud, cyber, data and AI-enabled delivery. The role provides guidance and advice to senior leaders on their services and risk profiles to enable balanced decisioning that holds the customer outcome front and foremost, and develops strong relationships with Technology Leaders, Retail Business CCO partners and Line 2. Technology CCO is evolving from a manual, point-in-time and reactive control function to one that is AI-enabled, real-time, productised and engineering-led. Over the next 12 to 24 months the role is expected to build the emerging risk and control automation capability within the chapter, extend the Operational Risk craft to cloud-native, platform and AI-era control models, and grow risk practitioners who are engineering and AI-literate. The role also champions the adoption of Technology CCO’s productised risk capabilities, including RCSA AI, CMRS Automation and ACAA assurance, to shift the chapter from manual, point-in-time assessment toward automated, real-time and data-driven risk insight, and drives safe modernisation and migration practice on major Retail and Bankwest programs such as Cards Modernisation, CommSee 2.0 and Cloud, ensuring controls are engineered in from the outset to enable speed to market delivered safely.