Chat Support - Customer Operations

Laundryheap is a UK-headquartered tech platform delivering on-demand laundry within 24 hours. Founded in 2014, we now serve 17+ global markets across the UK, US, UAE, and beyond. We are expanding rapidly across Europe, Asia, and North America—and we're hiring passionate talent to power our next phase of growth. We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working across different time zones, we require the potential candidate to be flexible to work in shift patterns (mostly nights). You'll Make a Difference By: Reporting to the Associate Lead, you will join our Linen Operations team; Laundryheap Linen is a B2B linen rental and commercial cleaning solution within Laundryheap, designed specifically for short-stay hosts and property managers.

The Linen team runs daily operations through two dedicated functions: Driver Operations and Customer Operations, each split across a morning and a night shift. You will sit within Customer Operations as the first point of contact for our business customers — resolving issues on live chat, managing their orders end to end, and making sure the promise we made is the one we deliver. You will support and work alongside the Driver Operations team, who monitor driver activity, keep routes on track, and step in when something goes wrong on the road. The two sides feed each other — the better you understand what is happening on the ground, the better the answer you can give the client. Key Responsibilities Customer Communication & Resolution (B2B)