City Business Head

About the company: Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.* Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90! Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page. Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India. About the Role : The City Business Manager is a profit and loss responsibility for an assigned territory within the company and directly reports to the founders of the company. The role requires skills in business management, people management, operations strategy, and process engineering. The role will require the candidate to: ● Take full ownership of a profit centre of the company and deliver unit economics while ensuring business growth in conjunction with parallel sales hierarchy in the organisation ● Build from scratch and manage a team of 100 - 300 member operations team with differing skills including a medical Lab team, logistics, CRM, HR, and finance team ● Define business goals, develop operating plans, do business analytics, ● performance reviews and ensure delivery of results ● Deploy CapEx for setting up full scale automated laboratory with require processes to ensure best possible delivery of quality results ● Ensure the highest possible customer satisfaction with our lab services and fastest delivery of reports to patients through RCAs, process, and product Improvement Key metrics: The profile will be responsible for: ● Revenue and of orders ● Contribution margin of the territory ● On time% performance for pick ups and Reports ● TATs for order confirmation, pick up and Reports ● Doctor order and Patient order conversions ● Territory team& 39;s leadership feedback and attrition Skills we are looking for ● Post graduation in business, or experience in business analytics and reporting. Clarity on managing unit economics, gross margins and P&L ● Strong ability to think strategically (top-down) and generate non- incremental solutions. Ability to succinctly communicate most impactful solutions without clouding with tactical issues ● At least 3 years of operational experience in directly or indirectly managing blue-collared employees on ground ● Strong communication and people skills. Empathetic leader who has dealt ● with people issues on ground Preferred: ● Additional consulting experience over operations exposure ● OR Experience in large scale eCommerce/ eLogistics company as a P&L manager ● OR Experience in scaled Health-Tech set up as a business leader with