City Manager

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Job Description: City Lead - West Region

Position Overview The City Lead for the West Region will oversee facilities management operations across Pune, Mumbai, Indore, and Gandhinagar. This role combines operational excellence with exceptional employee experience and client engagement, requiring a hospitality-focused professional who can manage multiple locations while maintaining high standards of service and stakeholder satisfaction. Locations - Pune | Mumbai | Indore | Gandhinagar

Key Responsibilities Strategic Planning & Operations Develop and implement facilities management plans across the West Region with focus on employee experience and operational efficiency. Optimize resource allocation including space, equipment, and personnel. Align facility managers across locations and coordinate with clients on requirements. Employee Experience & Workplace Enhancement Create welcoming, functional work environments that enhance employee satisfaction and productivity. Implement workplace initiatives, gather user feedback, and translate insights into improvements. Partner with clients to design programs supporting employee wellbeing and engagement. Client Engagement & Relationship Management Build strong relationships with client leadership as primary point of contact for facilities matters. Conduct regular business reviews, exceed service expectations, and act as strategic partner. Demonstrate hospitality mindset in every interaction. People Management & Team Leadership Lead and develop facility managers across the region, fostering service excellence and accountability. Provide coaching and mentorship, conduct performance reviews, and create collaborative, inclusive team culture. Infrastructure & Maintenance Oversight Monitor facility conditions across all locations, ensure prompt resolution of maintenance issues, and implement preventive maintenance programs. Oversee infrastructure upgrades with minimal disruption to occupants. Vendor Management Oversee service provider contracts, evaluate vendor performance, and maintain qualified vendor network delivering responsive, courteous service across the region. Financial Management Prepare and manage budgets for facilities expenses, track expenditures, identify cost-saving opportunities, and prioritize projects based on business impact. Provide regular financial reporting. Safety & Compliance Ensure compliance with safety regulations, building codes, and environmental standards. Implement preventive safety measures, conduct audits, and drive continuous safety improvement. Emergency Preparedness Develop and maintain emergency response plans for all facilities. Ensure readiness for various scenarios and lead crisis management with calm, clear communication. Stakeholder Communication Facilitate transparent communication with all stakeholders. Address concerns with empathy and urgency, organize engagement initiatives, and build community across facilities.