Client Ops Specialist

Unlock your potential by owning high-impact client change delivery in a fast-paced environment, building trusted partnerships and strengthening operational excellence. As an Implementation Specialist within Treasury Services Implementation Support, you manage client requests for account modifications and closures with clear ownership and transparency. As an Implementation Specialist within Treasury Services Implementation Support, you document, track, and progress requests through the request intake and workflow process while coordinating clarifications needed for execution. As an Implementation Specialist within Treasury Services Implementation Support, you partner with product, service, and implementation support stakeholders to deliver outcomes within defined service commitments and control standards. Job Responsibilities:

• Serve as the central point of contact and escalation for regional implementation support team members.
• Receive treasury services maintenance and account closing requests from service channels and initiate a formal request when required.
• Document each request in the request tracking workflow, capturing key details, dependencies, and required clarifications.
• Communicate clarification needs to Sales or Service teams so client requirements are completed for implementation.
• Ensure maintenance activities are delivered within established service level agreements.
• Consult Product or Service partners to determine risk rating and applicable procedures when a request is not covered by the risk reference materials.