Closing Operations Enablement Manager

About the team The Closing Operations Enablement Manager empowers Zillow Home Loans' fulfillment teams by designing and delivering enablement programs, training, and resources that drive closing effectiveness and business results. This role leads cross-functional initiatives to streamline onboarding, continuous learning, and role-specific SOPs and playbooks, ensuring Closing, Disclosure, Funding, and Post-Closing teams have the tools and knowledge needed to excel. Operating with high autonomy, the Closing Operations Enablement Manager partners across Operations, Fulfillment Enablement, Product, and US-based subject matter experts to identify gaps, optimize processes, and enhance the adoption and impact of enablement strategies. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role About the Role The Closing Operations Enablement Manager owns the role-specific onboarding and continuing education programs for Zillow Home Loans' India-based Closing, Disclosure, Funding and Post-Closing teams. This is a build-from-scratch opportunity where you will design the curriculum, create the content, deliver live training sessions, and establish the program infrastructure that new hires will move through from Day 1 through independent production.