Co-Ordinator

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• Patient Communication & Advocacy: Act as the main point of contact for patients, answering inquiries, addressing concerns, and explaining treatment plans or medical terminology. [1, 2]

• Scheduling & Flow Management: Coordinate, schedule, and confirm patient appointments, diagnostic tests, specialist referrals, and follow-up visits. [1]

• Administrative & Record Keeping: Maintain accurate electronic health records (EHR), update patient databases, and ensure strict compliance with privacy laws (such as HIPAA). [1]

• Insurance & Billing Support: Verify insurance eligibility, manage prior authorizations, explain coverage details, and assist with financial or TPA (Third-Party Administrator) paperwork. [1]

• Interdepartmental Coordination: Collaborate with physicians, nurses, pharmacy, billing, and lab/radiology staff to guarantee continuity of care during admissions, transitions, and discharges. [1]