Communications and Corporate Affairs Director

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Communications and Corporate Affairs Director in Mumbai, India, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! Job Purpose Reporting to the Global Head of Communications and Corporate Affairs, the Communications and Corporate Affairs Director leads the development, implementation and coordination of communications strategy across assigned regions. The role builds and protects ACI Worldwide’s reputation with the audiences who shape growth in these markets: customers, media, industry and investor analysts, regulators, policymakers and opinion leaders. Earned media is the primary outcome of this role. Coverage in the publications that ACI customers and prospects actually read, driven by journalist relationships this role builds and holds, is what the position is expected to produce. Distribution and social channels support that work rather than substitute for it. Crisis capability is the second requirement. Payments infrastructure runs continuously, and ACI customers are banks, billers and merchants operating under regulation across a wide span of time zones. This role is the regional communications lead within ACI’s global crisis and incident response framework, working alongside the global team, Legal, Security and the account teams under pressure and on short clocks. The successful candidate is a leader with a bias to action who works effectively across a complex, matrixed organization. They are a trusted advisor to regional leadership, comfortable in front of senior executives and comfortable saying what they think. They write fast and well, they are current on how communications work is produced today, including the use of AI, and they exercise judgment about when a tool is not a finished product. Essential Functions and Responsibilities Earned Media and Press Relations