Community Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Community Ambassador

What this job involves: Specific Duties: Operations: · Manage the team providing first line soft services to the Managed Facility, including Front Desk, Event, Cafeteria, Meeting Rooms, help desk, Space, Stationery, Reprographics, Waste, housekeeping services, consumables & tools, pantry services, mailroom services. · Assist the Facility Manager in developing and implementing strategic plans, policies, and procedures for the soft services department to ensure efficient service delivery. · Oversee and coordinate the execution of janitorial services, including cleaning schedules, inventory control, and contractor management, to maintain a high standard of cleanliness and hygiene throughout the facility. · Support the management and coordination of landscaping and grounds maintenance activities to ensure a well-maintained and aesthetically pleasing exterior environment. · Work closely with vendors and contractors to monitor the delivery of pest control, waste management, and other soft service-related services, ensuring compliance with regulatory requirements and service level agreements. · Conduct regular inspections of the facility to identify maintenance needs, safety hazards, and code violations, and liaise with appropriate teams to resolve issues promptly. · Collaborate with the Facility Manager to manage budgets, control costs, and seek cost-saving opportunities without compromising service quality and customer satisfaction. · Maintain effective relationships with internal stakeholders, including occupants and other facility management teams, to understand their needs and ensure timely and satisfactory resolution of service-related concerns. · Stay updated with industry trends and best practices to identify opportunities for improving soft service operations and implementing innovative solutions. · Support the development and implementation of training programs for soft services staff to enhance their skills and knowledge. · Provide administrative support to the Facility Manager, including preparing reports, maintaining records, and handling correspondence related to soft services. · Responsibility for all Ad-hoc duties and tasks as assigned by Manager.