Contact Center Sr. Specalist
- Location IN-Gurgaon
- Experience ~5-10 yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to Orange Business’s own careers page to apply. Job ID 28073.
Job description
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Join us as a Contact Center Specialist, where you will transform customer interactions into positive experiences and contribute to our mission of unparalleled service excellence. • Manage and respond to a high volume of customer inquiries via phone, email, or chat, ensuring clarity and respect in each interaction. • Identify customer needs and provide appropriate solutions or escalate issues when necessary to improve satisfaction. • Maintain comprehensive records of customer interactions, providing insights and feedback to enhance service delivery. • Collaborate with team members and other departments to resolve customer issues promptly and effectively. • Continuously seek opportunities for process improvement by analyzing customer feedback and service metrics.
