Crisis & Escalations Executive - Bangalore (Contractual)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.

This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment. You will report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!

About The Role

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.

• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.

• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.

• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.