CSM Operations Analyst (Position located in Bengaluru, India)
- Location Bangalore, Karnataka, India
- Experience 1+ yrs
- Job type Full-time
- Posted 12 Oct 2026
- Qualification Bachelor's
You will be taken to KnowBe4’s own careers page to apply. Job ID 8883452002.
Job description
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
Please submit your resume in English.
The Customer Success Operations Analyst will work with the CSM Operations Manager to create scalable processes that ensure best practices and efficiencies in the Customer Success arena. This position will conduct complex data analyses that will be used to help key stakeholders make strategic decisions regarding the organization.
Requirements
- Establish and maintain scalable processes that ensure best practices in understanding and reporting on customer health
