Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Operations Management (ITOM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Job Summary Architect, design, and implement scalable, secure, upgrade-safe ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.

Key Responsibilities Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub. CSDM & Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph. Automation & Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0). User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action. Security & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance. Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git). Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap.