Customer Care Rep

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description Job Summary: The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important. You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.

Your Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.