Customer Care Specialist

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

• Proficiency in any ERP system & Proficiency in MS Office.
• Customer services & support
• Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
• Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
• People Management skills- Should have managed a large team (Span of control)of 20 or more .
• Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
• Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.