Tata Capital
Customer Complaint Resolution & MIS - DSMG - Collections - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M1-M3)
- Location Maharashtra, India
- Experience Fresher
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to Tata Capital’s own careers page to apply. Job ID 54981.
Job description
Key Responsibilities
Customer Complaint Resolution
- Act as the primary point of contact for customer complaints related to collections.
- Ensure all complaints are acknowledged, investigated, and resolved within defined TATs (Turnaround Times).
- Maintain end-to-end documentation of complaints, resolutions, and escalations.
- Coordinate with zonal/branch teams, legal, and operations to resolve customer issues.
- Ensure adherence to company grievance redressal policies and RBI regulatory requirements.
- Identify recurring complaint patterns and recommend process/policy improvements.
- Prepare periodic complaint dashboards and share insights with management.
MIS & Support Function
- Oversee the collections MIS, ensuring accuracy, timeliness, and standardization of reports.
- Support the collections team with data analysis, dashboards, and performance tracking.
- Maintain records on collection efficiency, bucket movement, DVR feedback, legal activities, and agency performance.