Customer connectivity engineer

Job Summary

As a Customer connectivity engineer, you will work in international teams focused on customer experience and satisfaction, installing, coordinating and operating global connectivity solutions for multinational organizations. Specifically, you will support our customer teams and the 24x7 Mission Control Operations Center in close collaboration with our customers. You will be responsible for managing and delivering connectivity solutions to our customers. Your analytical Mindset Combining with a customer-service-first approach will help you thrive. Ideally, you have Networking knowledge or are eager to acquire this knowledge to successfully drive customer happiness.

You will

• Learn about the Open Systems service portfolio, connectivity solutions, and operational processes.

• Connectivity related administration tasks incl. order and RFS date tracking, ISP quality assurance and connectivity delivery handover.

• Design, deploy and maintain WAN solutions using technologies such as SD-WAN and leased line

• Work with ISPs and telecom providers for provisioning and issue resolutions.

• Manage circuit Upgrades, migrations and service decommissions.

• Project management and logistics, coordination, and communication.

• Implement network redundancy, failover, and high availability solutions.

• Monitor WAN performance, latency, and packet loss. Perform root cause analysis.