Customer Contact Comms Associate-Voice

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Customer Operations - Voice refers to customer support activities conducted over the phone. It involves handling inquiries, resolving issues, and providing assistance through verbal communication. The goal is to offer direct and personalized support to customers. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? •Account Management •Accounts Receivable (AR) •Agility for quick learning •Ability to work well in a team •Ability to perform under pressure •Ability to meet deadlines Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines