Maersk
Customer Experience Partner - SCM
- Location IN - Mumbai
- Experience 2-6 yrs
- Job type Full-time
- Posted 15 Oct 2026
You will be taken to Maersk’s own careers page to apply. Job ID R200486.
Job description
APM Terminals
Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We are looking to hire a Customer Experience Consultant, to build strong and lasting relationships with customers and provide second-to-none customer service. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- All file management activities post booking
- Documentation
- System Updates
- Operational finance
- Proactive communication with customer service in case of exceptions
- Supporting Customer Service in customer query resolution and exception handling.
