Customer Experience Process Expert 1 1

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you. The Global Business Process Expert (BPX) is accountable for designing, standardizing, and evolving the end-to-end Order-to-Cash (O2C) event-driven operating model. This role plays a critical part in a multi-year transformation to shift from traditional order entry to a proactive, exception-based customer service model enabled by automation, advanced workflows, and AI-driven insights.

The Global BPE partners closely with the Global Process Owner to define new ways of working that fundamentally change how work is performed, introducing event orchestration, touchless order processing, and real-time intervention capabilities. This includes designing global standards, governance frameworks, and scalable process models that drive consistency across regions while improving service reliability, speed, and cost efficiency.

To ensure these standards remain relevant and effective, the Global BPX actively incorporates feedback from Regional BPXs into the evolution of global standards. This role combines process design, transformation execution, and technology enablement, ensuring that future-state processes are not only well-defined but also practical, scalable, and aligned to business outcomes.