Customer Repair Representative

Responsible for coordinating and interfacing with customers, suppliers, other departments and roles within the NOV. Responsible for the creation and sending of quotation activities and processes. Responsible for customer purchase order receiving processes and communicating between NOV and clients in order to ensure good customer satisfaction.

Repair Department Primary Responsibilities

• Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment.
• Contact customers to define the necessary scope of work.
• Create, revise and update Quality Plans as needed.
• Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers on updating projects for customer requirements.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and communicate with customers for clarification.