Customer Resolution Specialist
- Location Gurugram, HR, in
- Experience 2-5 yrs
- Job type Full-time
- Posted 6 Oct 2026
- Qualification Bachelor's (Engineering) / Diploma
You will be taken to MSX International’s own careers page to apply. Job ID 3743990015910596.
Job description
Company Overview
https://www.msxi.com/en/ At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job Summary
The Customer Resolution Specialist is the first point of contact for customer complaints related to sales, after-sales service, and other automotive concerns. The role requires a customer-focused professional with sound automotive technical understanding, strong communication skills, and the ability to coordinate effectively with customers, dealers, and OEM stakeholders.
Key Responsibilities
- Manage assigned complaint tickets received through the call centre.
- Understand customer concerns, including technical vehicle or service issues.
- Capture complete complaint details, vehicle information, and service background.
- Assign tickets to the relevant dealership or stakeholder based on issue context.
- Update all actions, remarks, and progress in the live CRM system.
- Ensure visibility of complaint status for the OEM, dealer, and call centre team.
- Follow up with dealerships for timely action and resolution.