Customer Service Advisor

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Service Associate (CSA) — Chat Grade: H1/H2 Function/Department: Operations Role Description: As a Chat Support CSA, you will be the first point of contact for customers reaching out via web chat — resolving queries, addressing concerns, and helping them get the most out of our client's products and services. Roles & Responsibilities

• Respond to customer queries via chat, providing accurate information and resolving complaints related to

the organization's products or services

• Understand customer needs and ensure all concerns are addressed clearly through chat
• Update account information and perform routine account maintenance based on customer requests