Customer Service Assistant
- Location Jubilee Hills, Hyderabad, Telangana, India (Hyderabad - HJH) (Store)
- Experience 1-2 yrs
- Job type Full-time
- Posted 9 Oct 2026
You will be taken to Marks & Spencer Reliance India’s own careers page to apply. Job ID Job_775.
Job description
JOB PROFILE
Job title
Customer Service Assistant
Reward level:
Associates 2
Reporting to:
Commercial Manager/ Store Manager
Qualification
- Essential
- Preferred
Minimum 12th Pass
Any Graduate
Key Deliverables (Essential functions & Responsibilities of the Job):
As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:
1. Customer Service:
- Greet
& Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
- Understand
Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
2. Store Standards:
- Support
Visual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
- Proper
Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
3. Basic Operations:
- Learn
Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
- Assist
with Cashiering: When needed, help with basic cashier duties to provide smooth service.
4. Growth & Learning:
- On-the-Job
Training: Take part in training sessions to improve your skills and grow within the role.