Customer Service - Digital Sales - Housing - DS - Sales - Delhi - Swasthya Vihar - J Grades

11493

Key Objective of the Job

· Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.

· Proactively understanding customer needs and cross- selling multiple products as per the requirements

· Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.

· Execute all activities / campaigns as planned by the respective Digital Sales Manager

· Displaying customer centricity by executing all customer interface processes within defined timelines.

Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product

Major Deliverables

· Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing

· Should prove to be the one-point contact for all financial needs for his/ her customer

· Zero error in adherence to policies and systems as specified

· Quality of files sourced should be as per specified guidelines

· Forging targeted number of client relationships within the agreed timelines

· Meet & exceed customer acquisition targets