Customer Service Executive-Social Media

Job Requirements About the Role As a Customer Service Executive, you’ll be the voice of the brand — resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine. Key Responsibilities Primary Resolve customer queries promptly and efficiently. Own customer issues end-to-end. Improve service metrics like productivity and first contact resolution. Promote use of alternate service channels. Implement service policies and standards. Secondary Lead service initiatives and process improvements. Engage with customers on social media. Collaborate internally for quick complaint resolution. Mentor team members and manage resources. What We Are Looking For Education

• Bachelor’s degree in any discipline.

Experience

• 2+ years in customer service.
• Skills
• Strong communication and problem-solving.
• Customer-first mindset.
• Multitasking and team leadership.
• Social media handling experience.

social media management, service metrics improvement, process improvement, complaint resolution, team leadership, conflict resolution, customer query resolution, attention to detail, service quality management, customer service, social media monitoring, complaint resolution management, crisis management, personal branding, workflow management, digital marketing, cultural sensitivity, complaint handling, problem solving, learning agility