Customer Service Manager
- Location Baran, Rajasthan, India (2244)
- Experience ~5-10 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to AU Small Finance Bank’s own careers page to apply. Job ID Job50608.
Job description
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Manager
Office Location
Position description: Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers.
Primary Responsibilities
- 1. Manage maker-checker roles, customer assistance (‘May I Help You’), and inventory authorization.
2. Act as custodian for lockers, vaults, and keys; ensure safety and regular checks. 3. Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution. 4. Address customer grievances and provide solutions per bank policies. 5. Support BOSM in daily operations and branch service standards. 6. Guide and assist customers with banking transactions and referrals. 7. Monitor and improve service quality; implement corrective actions. 8. Engage with dormant clients to activate and deepen relationships. 9. Lead and supervise the Customer Service Executive team.
