Customer Service Manager
- Location Sarat Bose Road Kolkata, Kolkata, West Bengal, India (2600), Shyam Bazar Kolkata, India (2706)
- Experience 4-6 yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to AU Small Finance Bank’s own careers page to apply. Job ID Job50419.
Job description
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Manager
Office Location: Sarat Bose Road Kolkata Kolkata , Shyam Bazar Kolkata Kolkata
Position description: Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers.
Primary Responsibilities
- 1. Manage maker-checker roles, customer assistance (‘May I Help You’), and inventory authorization.
2. Act as custodian for lockers, vaults, and keys; ensure safety and regular checks. 3. Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution. 4. Address customer grievances and provide solutions per bank policies. 5. Support BOSM in daily operations and branch service standards. 6. Guide and assist customers with banking transactions and referrals. 7. Monitor and improve service quality; implement corrective actions. 8. Engage with dormant clients to activate and deepen relationships. 9. Lead and supervise the Customer Service Executive team.
