Customer Service Officer - Retail

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Key Result Areas Position : Relationship Officer - MFI

S.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATOR

1162352 1Ensure achievement of collections target set for allocated centres.50%% of regular Collections (as per annexure 1)

2Ensure achievement of new members through AOC20%% of Achievement (as per annexure 2)

3Achieving the set targets for Cross Sell products10%% of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3)

4Member Retention10%% of Achievement (as per annexure 4)

5Self Development5%Annexure 5

6Process Orientaition5%Annexure 6

Annexure - 1

Performance RatingRepayment % to be achieved

5 (Excellent)100% repayment achieved by end of every month during the review period

4 (Very Good)(99.81-100)% repayment achieved by end of every month during the review period

3 (Good)(99.51-99.80)% repayment achieved by end of every month during the review period

2 (Adequate)(99.31-99.50)% repayment achieved by end of every month during the review period

1 (Far below the expectation)< 99.3 % repayment achieved by end of every month during the review period

Annexure - 2

Scoring method5 (Outstanding)4 (Excellent)3 (Very Good)2 (Good)1 (Adequate)

% of AOC Target>120% of AOC Target(111 -120)% of AOC Target(100% - 110%) of AOC Target(90 -99)% of AOC Target<90% of AOC Target