Customer Service Specialist

Core Network solutions. You'll engage in hands-on fault management and configuration, driving integration activities alongside cross-functional project teams. Our environment fosters innovation and continuous learning, encouraging you to share insights and best practices. You'll play a crucial role in ensuring customer satisfaction and service continuity, addressing issues effectively and proactively. We prioritize professional growth, offering access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices. Enjoy flexible work arrangements, competitive compensation, and a supportive culture that values work-life balance as we strive to shape the future of connectivity together.

• Manage fault configuration and conduct fault management within the 5G SA Core Network.
• Collaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.
• Coordinate network integration activities in partnership with project teams.
• Handle trouble tickets and change requests, ensuring service level agreements (SLA) are met.
• Prepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.
• Implement and verify the configuration and integration of nodes or systems.
• Analyse root causes in collaboration with the care team and guide team members through complex configurations.