Customer Services Engineer

Experience: 3-6 Years.

Job Location : Mumbai

Job Description :-

We are looking for a Customer Services Engineer to provide technical support, installation, maintenance, and customer training for professional AV solutions. The role is focused on delivering an excellent customer experience through effective troubleshooting, system support, and technical expertise.

The ideal candidate will have hands-on experience in the Audio Visual (AV) industry, strong customer-facing skills, and the ability to independently support installation and service activities across customer sites in Mumbai.

Key Responsibilities

• Review site specifications and customer requirements prior to installation and develop detailed implementation plans.

• Prepare products, tools, and equipment required for successful installation and commissioning activities.

• Perform installation, configuration, testing, and commissioning of AV systems while ensuring customer satisfaction and operational efficiency.

• Provide technical support and guidance to channel partners, dealers, and customers during installation and service activities.

• Diagnose and resolve technical issues, ensuring timely closure of customer concerns and proper escalation when required.

• Perform scheduled preventive maintenance and emergency service repairs at customer locations.

• Prepare accurate service reports and maintain documentation of installation, maintenance, and support activities.