Customer Success Manager, Networks

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

The Customer Success Manager, Networks is a key member of the post-sales organization, owning customer relationships across adoption, renewal, and expansion for a portfolio of enterprise accounts. You are the primary point of contact for customer stakeholders — including C-level executives — and this is a commercially led role rather than a networking role: you don't need to be a network engineer, but you do need enough technical fluency to understand how customers use the product, explain it credibly, and run a demo when needed.

What You'll Do

• Build and own stakeholder relationships across IT Operations, Network Engineering, and executive leadership within your accounts.

• Run regular check-ins and quarterly/annual business reviews, communicating NetBrain's value alongside adoption progress.

• Serve as the primary point of escalation for your customers and the internal voice of the customer, looping in Support or R&D when technical depth is needed.

• Define customer-specific success metrics and track them through the account lifecycle, monitoring adoption and flagging low-utilization signals.