Customer Support Officer

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.

• Assist customers in understanding their insurance policies, claims processes, and coverage options.

• Document customer interactions and maintain detailed records of inquiries and resolutions.

• Collaborate with internal teams to resolve customer issues and improve service delivery.

• Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.