You will be taken to HP Enterprise’s own careers page to apply. Job ID 1214350.
Job description
CX - Strategy and Business Ops. OPEX
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description
What you’ll do: Responsibilities: Job duties include:
Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
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Maintain accurate order tracking files
Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
Support global & theatre contracts team whenever required
Recommend and implement procedures to improve process practices, techniques & efficiency
Assist in quality checks whenever required
Technical competencies required:
Experience in service agreement and/or order administration will be an advantage
Good oral and written communication skills
Literacy in various PC applications & Microsoft office tools is a must
Experience in SAP & SFDC will be a clear benefit
What you need to bring: Education and Experience Required:
First level university degree or equivalent experience required.
Graduate with 2-4 years of experience in back-office operations.
· Install base process Night Shift Knowledge and Skills:
Skills Required:
Good interpersonal skills
Good organisational skills
Attention to detail
Reliable
Ability to consistently meet deadlines
Flexibility (should be willing to work extra hours/weekends during quarter ends)
Ability to adapt to change
Ability to perform repetitive tasks of high volumes with high quality output
Ability to work independently and as part of a team
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job: LegalJob Level: Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Required skills
service agreement administration, order administration, microsoft office, sap, sfdc, process improvement, back-office operations, contract coordination, order tracking, service level agreement management, stakeholder coordination, interpersonal skills
