D&T Sr. Manager - Problem Management
- Location Pune, IN
- Experience 10+ yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Bachelor's (Engineering)
You will be taken to Aramex’s own careers page to apply. Job ID 1447951033.
Job description
Purpose of the Job
The Problem Management Manager is a senior functional leadership role accountable for enterprise-wide operational stability through proactive identification, governance, and elimination of systemic and recurring incidents across Aramex Digital & Technology. The role owns the Problem Management operating model, Root Cause Analysis (RCA) governance, Known Error management, and preventive remediation programs to reduce operational risk, service disruption, and unplanned work.
Expectation: This role operates as a Senior Manager with cross-functional influence, people leadership accountability, enterprise governance ownership, and commercial responsibility for reliability and stability outcomes.
Job Description
T Stream A – Enterprise Problem Management Strategy & Governance
- Define and own the enterprise Problem Management framework, policies, standards, and operating procedures aligned with ITIL v4 and enterprise governance.
- Establish global RCA standards, quality assurance mechanisms, and governance forums.
