Data Center Operations Analyst - Mainframe Operations

ABOUT US

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.

Job Summary

Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service.

Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform.