Key Responsibilities · Lead day-to-day Data Execution & Operations activities for one or more assigned therapeutic areas, ensuring delivery stability, business continuity, and timely execution. · Report to and partner closely with the Director of Data Execution & Operations to execute portfolio priorities, operational plans, enhancements, and continuous improvement initiatives. · Act as the primary operational contact for assigned therapeutic areas and maintain a detailed understanding of their data sources, business rules, processing frequencies, dependencies, and service expectations. · Provide hands-on oversight of data processing, production support, incident management, issue triage, release readiness, operational handoffs, and post-release validation. · Maintain an integrated backlog and demand tracker with clear scope, ownership, priority, status, dependencies, target timelines, and escalation needs. · Track and report SLAs, operational KPIs, delivery status, incidents, recurring issues, backlog health, demand, risks, and improvement actions. · Provide the Director and leadership with a clear and transparent view of work in the pipeline, upcoming demand, operational health, capacity needs, and decisions required. · Lead timely escalation of critical incidents, data delays, delivery risks, unresolved dependencies, and capacity constraints. · Work directly with teams to investigate issues, perform root cause analysis, coordinate corrective actions, and confirm sustainable resolution. · Identify and implement automation, monitoring, reconciliation, alerting, and workflow improvements that reduce manual effort and improve reliability. · Bring forward practical ideas and reusable approaches that strengthen operational quality, efficiency, responsiveness, and stakeholder experience. Therapeutic Area and Team Leadership · Own operational delivery for one or more therapeutic areas and align execution with market, franchise, brand, and launch priorities. · Coordinate the day-to-day work of ICC team members supporting the assigned therapeutic areas, providing direction, prioritization, coaching, and issue-resolution support. · Ensure team responsibilities, coverage, handoffs, and escalation paths are clear and consistently followed. · Build strong working relationships with business stakeholders and develop a practical understanding of therapeutic-area processes, critical data, and downstream impacts. · Support team development by strengthening technical, domain, operational, and stakeholder-management capabilities. · Promote a culture of ownership, responsiveness, transparency, collaboration, and proactive problem-solving. Operational Governance and Continuous Improvement · Apply the enterprise operating model within assigned therapeutic areas while accommodating market- and franchise-specific needs. · Run regular operational reviews covering SLA performance, delivery commitments, incident trends, backlog, demand, risks, dependencies, and improvement progress. · Ensure operating procedures, runbooks, support documentation, ownership matrices, and escalation protocols remain complete and current. · Develop and maintain dashboards and reports that provide actionable visibility into performance, pipeline, recurring issues, capacity, and improvement actions. · Use operational data, trend analysis, stakeholder feedback, and lessons learned to prioritize automation and process improvements. · Ensure operational readiness for product launches, new data sources, platform changes, business-rule changes, and major releases. Stakeholder and Partner Management · Partner with therapeutic-area business leaders, data teams, analytics, architecture, governance, source-system teams, platform teams, and operations stakeholders. · Translate business needs and priorities into clear operational requirements, work plans, ownership, and service commitments. · Communicate delivery status, issues, risks, dependencies, and trade-offs clearly to technical and non-technical stakeholders. · Coordinate vendor and delivery-partner execution for assigned therapeutic areas, including staffing, quality, timelines, service performance, and corrective actions. · Escalate material risks and decisions to the Director of Data Execution & Operations with clear context, impact, options, and recommended actions. Pharma and Life Sciences Responsibilities · Apply pharmaceutical commercial and oncology data knowledge to operational execution, validation, issue investigation, and continuous improvement. · Support customer, patient, product, sales, claims, specialty pharmacy, market access, field activity, and syndicated data operations, as applicable to assigned therapeutic areas. · Ensure sensitive and regulated data is handled with appropriate privacy, security, access, retention, lineage, quality, and audit controls. · Understand therapeutic-area business rules, data frequencies, critical processes, reporting cycles, and service expectations. · Coordinate operational readiness and stabilization activities for product launches and changing business priorities.
Required Qualifications and Skills · 10+ years of progressive experience in data operations, data engineering, data delivery, production support, or related technology disciplines, including team or program leadership responsibility. · Proven experience managing day-to-day operations and delivery for complex data programs, portfolios, markets, franchises, or therapeutic areas. · Demonstrated ability to work hands-on with teams to investigate issues, coordinate execution, manage priorities, and drive work through resolution. · Strong experience with SLAs, KPIs, incident management, backlog and demand management, operational reporting, escalation, and continuous improvement. · Experience using automation, monitoring, reconciliation, alerting, and observability to improve operational performance and reduce manual effort. · Working knowledge of modern data platforms, Databricks, cloud technologies, ETL/ELT processes, data pipelines, and production-support practices. · Experience coordinating distributed teams, vendors, stakeholders, dependencies, capacity, and delivery risks. · Strong pharmaceutical or life sciences domain knowledge, preferably across commercial or oncology data ecosystems. · Ability to communicate complex operational issues clearly, influence stakeholders, make sound decisions, and drive accountability. · Bachelor's degree in computer science, engineering, data science, information systems, business, or a related discipline, or equivalent practical experience.
Preferred Qualifications · Master's degree in a relevant technical or business discipline. · Experience working within an India Capability Center or similar global delivery organization. · Experience with Azure, Databricks, data observability, workflow automation, and enterprise data platforms. · Knowledge of pharmaceutical product launches, syndicated data, specialty pharmacy, patient services, sales, claims, and market access operations. · Experience in global, matrixed, Agile, product-oriented, and SLA-driven environments. · Experience developing operational dashboards, service-management reports, and demand or backlog views. Success in This Role · Delivers stable, reliable, and transparent operations across assigned therapeutic areas. · Provides hands-on leadership and strong day-to-day direction to ICC team members and delivery partners. · Maintains clear visibility into operational performance, backlog, demand, pipeline, risks, dependencies, and capacity needs. · Meets service commitments through disciplined execution, measurable SLAs, timely reporting, and effective escalation. · Reduces manual effort and recurring issues through automation, standardization, and sustainable problem resolution. · Builds trusted partnerships with the Director of Data Execution & Operations and therapeutic-area stakeholders.
