Data Measurement & Reporting Analyst - Cigna Healthcare

Role Purpose GIH has established clear ownership of its core customer experiences across Access to Care, Claims, and Customer Services, and Complaints. To support this model, Insight & Operational Enablement Analysts provide high-quality customer and operational insight and analytical support to help operational teams understand performance, identify trends and track agreed improvement activity. Reporting to the Customer & Operational Insights Manager, the Insight & Operational Enablement Analyst is responsible for producing accurate, timely and actionable insight across customer and operational performance. The role supports decision-making by bringing together customer feedback and operational data into clear analysis, reporting and insight outputs. The role also provides analytical and coordination support to help operational teams track agreed actions and initiatives, ensuring information is available to evidence progress and outcomes. Key Responsibilities Customer & Operational Insight

• Produce regular and ad-hoc reporting on customer and operational performance across Access to Care, Claims, Customer Services, and

Complaints.

• Analyse customer feedback, operational data and production metrics to identify trends, patterns and emerging issues.
• Support root cause analysis by identifying potential drivers of customer issues, inefficiencies and performance variation.
• Combine multiple data sources to produce clear, structured insight outputs for operational teams.