Delivery Operations Senior Analyst

Skill required: Order to Cash - Collections Processing Designation: Delivery Operations Senior Analyst Qualifications:CA inter Years of Experience:7 to 11yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute", Billing, "Deduction") What are we looking for? Bachelor s degree required Relevant years of demonstrated work experience in Collections process and people management experience StrongStakeholder management and communications skills, related process domain expertise and experience, supervisory skills Relevant years experience in leading and motivating a team to achieve goals Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts. Roles and Responsibilities: The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute", Billing, "Deduction")