Deputy Head of Technology, APMEA

Reporting to the Head of Technology, APMEA the Deputy role is responsible for platform infrastructure, production support and service management.

Key stakeholders: Group Heads of APMEA

• CROs APMEA
• UK 1st and 2nd LoD Risk and Compliance Teams
• Global Head of Technology Office
• Global Technology teams
• Global Head of Technology
• Client Technology teams where appropriate.

This is a senior management role and will have c4 direct reports with a total headcount of around x employees through a matrix structure.

Service Management

Own the creation and delivery of technology KPI collation and reporting to Clients and internal governance forums Represents FNZ in Client Technology forums, owning the service provided and ensuring meaningful articulation of service status and plans to address any issues arising Provides FNZ leadership in client facing incident and problem management escalations

Production Support

Manages the interface into Global production support teams, ensuring regional outcomes are being achieved. Owns the review of supply vs demand to ensure funding is in place, and actions are being driven to have all Regional technology platforms under the umbrella of production support Works closely with production support global leadership to drive culture of continuous improvement in operating model, and the service provided to clients. Leads the interface to Delivery function to ensure prioritisation of SMT fixes, Root cause Jira’s and performance/stabilisation activity is being appropriately prioritised Supports the Major incident management team to ensure incidents are identified/contained/remediated