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Job details
Job ID
Job_3149
Job description
Job Summary
We are seeking a highly skilled and customer-focused Desktop Engineer to provide end-user computing support, manage desktop infrastructure, and ensure the availability, security, and performance of endpoint devices across the organization. The ideal candidate will have hands-on experience in desktop support, Windows administration, endpoint management, software deployment, and troubleshooting complex hardware and software issues.
Key Responsibilities
End-User Support
Provide Level 1/Level
2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
Diagnose and
resolve hardware, software, operating system, and network-related issues.
Respond to
incidents and service requests in accordance with agreed SLAs.
Support remote
users through remote management and troubleshooting tools.
Endpoint Management
Deploy,
configure, and maintain Windows desktops and laptops.
Manage endpoint
devices using Microsoft Intune, SCCM/MECM, or equivalent endpoint management tools.
Perform
operating system deployments, upgrades, and patch management.
Maintain device
compliance and security standards.
User Lifecycle Management
Manage user
onboarding process:
Provision
access, systems, and required applications.
Allocate IT
assets (laptop, desktop, peripherals) within defined SLA.
