Mahindra & Mahindra
Automotive, Manufacturing & Engineering
Deputy Manager
- Location Patna, IN
- Experience 1-4 yrs
- Job type Full-time
- Posted 12 Oct 2026
- Qualification Bachelor's (Engineering) / Diploma
You will be taken to Mahindra & Mahindra’s own careers page to apply. Job ID 1439049400.
Job description
Responsibilities & Key Deliverables
- Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.Implementation of all processes and systems related to the service function at channel partners level.
- Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.
- To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
- To attend and resolve the critical customer complaints and measure of customer satisfaction level.
- To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.
- Ensure meeting spare targets of all channel partners and company promoted oil targets.
- Ensure coordination for timely spare parts orders execution for channel partners.
- Ensure dealer CSI score targets are met by driving improvement action plans.
